Web Hosting Technical Support

Location: Denpasar, Bali (OnSite)
Term: Permanent (Full Time)
Salary: Competitive

World Host Group is a global web hosting provider operating several major brands like Stablepoint and Mochahost. It runs over 1,000,000 websites for businesses globally, and websites are based on top of our datacentres around the world.

The main reasons customers come to us is the fact that they trust us with their websites, not just because even our first line support have the technical experience to help with and understand complex issues, but because our technical support and management are relatable, approachable and understanding.

We’re looking for more Web Hosting experts to join our team. We’re providing top quality support, so we want experienced Web Hosting aficionados, who work with it day to day and love it. We try and engineer out as much of the basic first-level support as possible, allowing you to focus on debugging issues and making customers happy.

Staff wellbeing is extremely important to us, so we have three offices in some of the nicest locations possible. Because our servers are all 'public cloud' there is no need for them to be situated on industrial estates next to datacentres. We are currently looking to hire more web hosting support agents in our Sofia office.

We’re a small friendly team, with a hard-working collaborative startup mentality. We follow best practices, with every fix diagnosed, and we’d rather get things done properly than rush and do a less than perfect job. We won’t settle for less than 100% customer satisfaction.

You will be handling live chats and on some occasions, tickets. You will be working shifts with occasional evenings and weekends (but no overnights).


  • Extensive understanding of cPanel and everything around it.
  • Excellent understanding of the Linux Architecture.
  • Experience with DNS and Exim.
  • Some Experience debugging PHP/MySQL based websites.
  • Some Experience optimizing sites for performance.
  • Some knowledge of PHP would be a huge benefit.

We offer:

  • Ability to work in an amazing, young, and motivated team.
  • Remote work when needed based on performance
  • Competitive salary based on skills and experience.
  • Multisport Cards.
  • Private Health Insurance.